Welcome to SahyogGuru, an online crowdfunding platform operated by Child Healthcare & Educational Foundation ("Foundation", "we", "our", or "us"). This Fund Release Policy explains the process, conditions, and requirements for releasing funds raised through fundraising campaigns on the Platform.
Our objective is to ensure that donations are transferred responsibly, transparently, and only for the intended charitable purpose while protecting the interests of donors and beneficiaries.
1Purpose of this Policy
This Policy establishes the procedures followed by SahyogGuru for:
Verification of beneficiaries
Approval of fund release requests
Secure transfer of donations
Prevention of fraud and misuse
Protection of donor contributions
Compliance with applicable laws and internal operational standards
2Eligibility for Fund Release
Funds may be released only after the successful completion of the verification process as determined by SahyogGuru.
Depending on the campaign, the following may be required:
Identity proof of the beneficiary or organizer
Address proof
Bank account verification
PAN Card (where applicable)
Hospital estimate or invoice
Medical reports
Admission letter
Educational institution documents
NGO registration documents
Authorization letter (if funds are collected by a representative)
Any additional document reasonably requested by SahyogGuru
Submission of documents does not automatically guarantee fund release.
3Verification Process
To ensure transparency, SahyogGuru may verify campaign information through one or more methods, including:
Identity verification
Hospital verification
Educational institution verification
NGO verification
Telephone verification
Email verification
Bank account verification
Document verification
Video verification (where required)
The verification process may vary depending on the nature and value of the campaign.
4Fund Release Review
Before approving a fund release, SahyogGuru may review:
Campaign details
Donation history
Verification documents
Progress updates
Medical or educational requirements
Utilization information
Compliance with Platform policies
The Foundation reserves the right to request additional information before processing any release.
5Modes of Fund Release
Depending on the campaign, funds may be transferred to:
The verified beneficiary
Parent or legal guardian
Verified family member
Registered NGO
Hospital
Educational institution
Medical vendor
Pharmacy
Diagnostic centre
Other authorized service providers directly related to the campaign
The mode of transfer shall be decided by SahyogGuru based on the campaign requirements and verification outcome.
6Direct Payments
For certain campaigns, SahyogGuru may transfer funds directly to:
Hospitals
Educational institutions
Medical suppliers
Vendors
Service providers
This helps ensure that donations are utilized for the intended purpose.
7Partial Fund Releases
Where appropriate, SahyogGuru may release funds in stages instead of a single payment.
Partial releases may be considered based on:
Hospital admission
Treatment schedule
Educational fee schedule
Project milestones
Availability of supporting documents
Donor protection considerations
8Timeline for Fund Release
Once all required documents have been received and verified, SahyogGuru will make reasonable efforts to process eligible fund release requests within 3 to 10 business days.
Actual processing time may vary due to:
Bank processing timelines
Public holidays
Additional verification requirements
Technical issues
Regulatory compliance checks
The Foundation is not responsible for delays caused by third-party banks or payment service providers.
9Fund Utilization
Beneficiaries agree to use the funds solely for the purpose described in the approved campaign.
Funds must not be used for:
Personal luxury expenses
Investments
Gambling
Illegal activities
Purchase of prohibited goods
Any purpose materially different from the campaign without prior approval from SahyogGuru
Misuse of funds may result in suspension of the campaign, withholding of future releases, or reporting to the appropriate authorities where required by law.
10Supporting Documents After Release
To maintain accountability, SahyogGuru may request post-release documents such as:
Hospital bills
Pharmacy invoices
Medical reports
Educational fee receipts
Utilization certificates
Photographs
Progress reports
Other relevant evidence of fund usage
Failure to provide reasonable documentation may affect future fundraising requests.
11Suspension of Fund Release
SahyogGuru reserves the right to temporarily suspend or delay fund release if:
Submitted documents appear incomplete or inconsistent.
Additional verification is required.
Fraud or misuse is suspected.
Legal or regulatory concerns arise.
Court or government directions require withholding of funds.
Bank account details cannot be verified.
The campaign violates Platform policies.
Suspension is a precautionary measure and does not necessarily imply wrongdoing.
12Refusal of Fund Release
SahyogGuru may refuse to release funds where:
False information has been submitted.
Fraudulent documents are identified.
The campaign violates applicable laws.
Required verification cannot be completed.
The intended beneficiary cannot be identified.
There is credible evidence of misuse of donations.
Any material breach of the Platform's Terms of Service has occurred.
Where legally permissible, affected users may be informed of the reason for refusal.
13Deceased Beneficiaries
In the unfortunate event that a beneficiary passes away before the completion of the campaign or before funds are fully utilized, SahyogGuru may:
Request supporting documentation.
Consult with the beneficiary's legal representative or immediate family.
Determine the appropriate use or release of remaining funds in accordance with donor intent, campaign purpose, and applicable laws.
Where appropriate, funds may be directed toward outstanding medical expenses or another closely related charitable purpose, subject to applicable legal requirements and Platform review.
14Fraud Prevention
To safeguard donations, SahyogGuru actively monitors campaigns and fund release requests. The Foundation may:
Conduct additional verification.
Contact hospitals or institutions.
Verify invoices and documents.
Suspend suspicious transactions.
Cooperate with law enforcement agencies when required.
Any attempt to obtain funds through deception, forgery, impersonation, or misuse may lead to permanent removal from the Platform and legal action where applicable.
15No Interest on Funds
Donations collected through SahyogGuru do not earn interest for campaign organizers or beneficiaries while held for verification or processing.
16Platform Discretion
SahyogGuru reserves the right to determine the appropriate method, timing, and conditions for releasing funds based on:
Campaign type
Verification status
Donor protection
Legal requirements
Risk assessment
Operational considerations
Such decisions are made in good faith to protect the integrity of the Platform.
17Limitation of Liability
Child Healthcare & Educational Foundation and SahyogGuru shall not be liable for delays or inability to release funds resulting from:
Incomplete documentation
Incorrect bank details
Banking system failures
Technical disruptions
Force majeure events
Government or regulatory restrictions
Fraud investigations
Circumstances beyond our reasonable control
18Changes to this Policy
We may amend this Fund Release Policy from time to time to reflect changes in operational practices, legal requirements, or Platform services.
The updated version will be published on the Platform with the revised "Last Updated" date. Continued use of SahyogGuru after such updates constitutes acceptance of the revised Policy.
19Contact Us
If you have any questions regarding this Fund Release Policy or the status of your fund release request, please contact us: